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Terms of Service

Last updated: September 2026

1. Introduction

Welcome to ByDay ("the Platform"), a freelance services marketplace connecting customers, skilled professionals, and businesses across Ghana. By accessing or using the ByDay website or mobile application (available on iOS and Android), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use the Platform.

2. Eligibility

You must be at least 18 years old and a resident of Ghana (or authorised to work within Ghana) to use ByDay. By creating an account, you represent and warrant that you meet these requirements and that all information you provide is accurate and current.

3. User Accounts & Roles

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You must notify us immediately of any unauthorised use of your account.
  • ByDay reserves the right to suspend or terminate accounts that violate these Terms.
  • Each person may maintain only one account. Creating multiple accounts to abuse the referral system is prohibited and will result in account suspension.
  • You may delete your account at any time from your Dashboard settings. Account deletion is immediate and irreversible.
  • ByDay supports several user roles — customer, professional (artisan/pro), business, and admin — each with different permissions and features. You may only register for a role you genuinely qualify for, and ByDay may revoke or change a role at its discretion.

4. Professional (Artisan/Pro) Registration & Verification

Service professionals who wish to list their services on ByDay must:

  • Complete the KYC (Know Your Customer) identity verification process, which includes providing a valid government-issued ID type, ID number, a live camera capture of the front of your ID (and back, if applicable, such as a Ghana Card), and a live selfie holding your ID.
  • Consent to AI-assisted verification of submitted photos to ensure they are clear, readable, and authentic.
  • Provide accurate information about their skills, experience, service offerings, and business registration status.
  • Maintain professional standards when delivering services to customers.
  • Comply with all applicable Ghanaian laws and regulations relating to their profession.

ByDay reserves the right to reject or revoke an artisan/pro's registration at its sole discretion, including for failure to maintain acceptable service standards or submission of fraudulent documents. There is no registration fee to join ByDay as an artisan/pro. ByDay administrators may also register and manually approve pro profiles on behalf of professionals when appropriate.

5. Pro Availability & Visibility

Artisans/pros may toggle their availability at any time from their profile page. When marked unavailable, an artisan/pro will be hidden from customer search results. Artisans/pros may also configure detailed working hours, blackout dates, and blocked time slots through the availability calendar. ByDay uses these settings to determine booking eligibility but does not guarantee that bookings will match a pro's configured availability at all times.

6. Bookings, Escrow & Payments

  • ByDay facilitates connections between customers and artisans/pros; it is not a party to the service contract between them.
  • Customers and artisans/pros are solely responsible for agreeing on the scope, pricing, and conditions of any job.
  • ByDay does not guarantee the quality, legality, or outcome of any services provided through the Platform.

Escrow Payments:

When a customer books a service, payment is processed through Paystack and held in escrow by ByDay until the job is confirmed as complete. Funds are released to the artisan/pro only after the job is marked complete and any dispute window has passed. If a dispute is raised, funds remain locked until resolution by our admin team. ByDay does not store full card numbers — only transaction references and payment status are retained.

Pro Booking Unlock Fee:

To receive a job assignment, an artisan/pro must pay a 15% unlock fee of the total booking amount via Paystack. This fee unlocks the full job details (location, customer notes, contact information). Until the unlock fee is paid, sensitive booking details are hidden. The unlock fee is non-refundable except in cases where the booking is cancelled by the customer before service commencement, at ByDay's discretion.

7. Business Accounts, Listings & Hiring

Businesses may use ByDay to post one-off service jobs and longer-term employment roles. To do so, a business must:

  • Create a Business Profile with an accurate company name, industry, location, and contact details, and upload valid business registration documents for verification.
  • Complete admin verification. Only verified, active businesses may post listings. ByDay reserves the right to reject or revoke business verification at its discretion.
  • Post either Service Jobs (one-off gigs with a budget and preferred date) or Employment Listings (longer-term roles such as full-time, part-time, contract, internship, or temporary positions).
  • Ensure all listings are accurate, lawful, and non-discriminatory, and comply with applicable Ghanaian labour, employment, tax, and immigration laws.

Verified artisans/pros may submit quotes on Service Jobs or apply to Employment Listings. Businesses review and accept or decline quotes, and shortlist or reject applications, at their sole discretion. ByDay facilitates these connections but is not a party to any resulting service or employment contract. Businesses are solely responsible for verifying the suitability of any artisan/pro they engage and for the legality of their listings. ByDay does not guarantee that any listing will receive quotes or applications, or that any applicant or quoting pro is suitable for the role.

8. Geofenced Check-In & Check-Out

For each booking, the artisan/pro is required to check in upon arrival at the job location and check out upon departure. Check-ins use GPS location data to verify the pro's proximity to the booking location. The customer may be asked to confirm the pro's arrival and departure. For multi-day jobs, daily check-in records are created for each day of service. This data is used to verify service delivery, support dispute resolution, and provide accountability for both parties. Location coordinates are captured at the time of check-in and check-out only and are not continuously tracked.

9. Disputes & Resolution

If a customer or artisan/pro is dissatisfied with a booking, they may raise a dispute through the Platform. Raising a dispute immediately locks the escrow payout until the matter is resolved. ByDay's admin team will review the dispute, including check-in records, messages, and any submitted evidence, and issue a resolution. Resolution may include partial or full refund to the customer, full payout to the artisan/pro, or other remedies as deemed appropriate. ByDay's resolution decisions are final. Dispute messages between admins, customers, and pros are stored for record-keeping and audit purposes.

10. Safety & Emergency Support

ByDay is committed to user safety. The Platform provides quick-access emergency contact buttons (191 for Police, 112 for general emergency in Ghana) within booking chat interfaces. Users may submit safety reports for concerns including harassment, physical threats, theft, scams, off-platform requests, or inappropriate behaviour. Safety reports are reviewed by ByDay administrators and may result in account suspension, investigation, or other corrective action. Artisans/pros who pass verification display a safety verification badge on their profile. ByDay reserves the right to take immediate action, including account suspension, in response to urgent safety concerns.

11. Messaging & Communication Policy

ByDay provides in-app messaging between customers and artisans/pros, both for pre-booking direct chats and booking-related conversations. Messages are monitored for personally identifiable information (PII) such as phone numbers, email addresses, and attempts to move communication off-platform. Sharing contact information to bypass the Platform's booking and payment systems is prohibited. ByDay may display warnings and block messages containing detected PII. Message content may be reviewed by administrators in the context of dispute resolution or safety investigations.

12. Reviews and Ratings

Customers may leave reviews only for services they have genuinely received. Reviews must be honest, fair, and not contain defamatory, offensive, or misleading content. ByDay reserves the right to remove reviews that violate these guidelines. Artisans/pros may not offer incentives in exchange for positive reviews. Rating reminders are sent after completed bookings to encourage feedback.

13. Payouts

Artisans/pros may request payouts of their earned escrow funds through the Dashboard. Payout requests are processed manually by ByDay's admin team via mobile money (MTN, Vodafone, AirtelTigo) or bank transfer. Artisans/pros must provide accurate account details (network, account number, account name) when submitting a payout request. ByDay is not responsible for failed transfers due to incorrect account information provided by the pro. Payout processing times may vary.

14. Referral Programme

ByDay operates a referral programme that rewards users for inviting new members. Referral rewards are issued only after the referred user completes their first job. To prevent abuse, ByDay uses IP address and device fingerprinting to detect duplicate or fraudulent referrals. Flagged referrals will not receive rewards. ByDay reserves the right to revoke referral rewards that were issued based on fraudulent or abusive activity. Referral programme terms, including reward amounts and limits, may change at any time.

15. Coupons & Discounts

ByDay may offer discount coupons from time to time. Coupons are subject to specific terms, including validity periods, minimum purchase amounts, maximum redemption limits, and applicable fee types (initial or renewal). Coupons may not be combined unless explicitly stated. ByDay reserves the right to deactivate or modify coupons at any time. Misuse or manipulation of the coupon system is prohibited.

16. Pro Paid Promotions (Featured Slots)

Verified, active artisans/pros may purchase optional paid promotions to boost their visibility on the Platform. Promotions are offered in tiered packages (Basic and Premium) with fixed pricing and durations displayed at the time of purchase. Payment is processed through Paystack. Upon successful payment, the promoted profile appears in a "Sponsored" strip on the Home page and is pinned at the top of relevant Explore/search results for the duration of the promotion. Promotions are available only to pros who have completed KYC verification and maintain an active profile.

Promotional placement is a visibility boost only and does not guarantee bookings, quotes, or any specific business outcome. Promotion fees are non-refundable except where ByDay fails to activate a validly purchased promotion. ByDay reserves the right to revoke, suspend, or modify a promotion at any time — including for violation of these Terms, fraudulent activity, or account suspension — without refund. ByDay may also change promotion pricing, tiers, and availability at any time; any active promotion will continue until its stated expiry unless revoked for cause.

17. Calendar Integration

ByDay provides an optional "Add to Google Calendar" link for confirmed bookings. Using this feature redirects you to Google Calendar with pre-filled event details. Your Google Calendar data is not accessed, stored, or processed by ByDay. The integration simply generates a calendar event link — no OAuth or data sharing occurs.

18. AI Assistants & Concierge

ByDay offers AI-powered features including a Concierge assistant, booking assistant, job request interviewer, and pro matchmaker. These agents use your conversation inputs and Platform data to assist with matching, booking, and service-related queries. AI agent conversations are stored and may be used to improve matching quality. AI agents do not make financial decisions on your behalf.

19. Prohibited Conduct

You may not use ByDay to:

  • Engage in fraudulent, deceptive, or unlawful activities.
  • Harass, threaten, or harm other users.
  • Post false, misleading, or plagiarised content.
  • Circumvent or attempt to bypass the Platform's booking, escrow, or payment systems to avoid applicable fees.
  • Share contact information in messages to move transactions off-platform.
  • Abuse the referral programme by creating multiple accounts or using the same device/IP to generate fake referrals.
  • Manipulate or abuse the paid promotion system, including purchasing promotions with fraudulent payment details or attempting to circumvent promotion eligibility requirements.
  • Submit fraudulent or stolen identity documents during KYC verification.
  • Falsify check-in or check-out locations.
  • Post fraudulent, discriminatory, or misleading business listings or employment roles.
  • Misrepresent business registration status or identity when creating a Business Profile.
  • Use business listings to circumvent applicable employment, tax, or immigration obligations.
  • Collect or scrape user data from the Platform without authorisation.
  • Introduce malware, viruses, or any harmful code.

20. Intellectual Property

All content on the ByDay Platform, including logos, design, text, and software, is the intellectual property of ByDay or its licensors and is protected under applicable law. You may not copy, reproduce, or distribute any content from the Platform without prior written consent.

21. Limitation of Liability

To the fullest extent permitted by law, ByDay shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, data, or goodwill. ByDay's total liability to you shall not exceed the amount you paid to ByDay in the twelve months preceding the claim. ByDay is not liable for the conduct of any artisan/pro, customer, or business on the Platform, nor for the outcome of any service or employment arrangement made through the Platform.

22. Indemnification

You agree to indemnify and hold harmless ByDay, its officers, employees, and partners from any claims, damages, or expenses (including legal fees) arising out of your use of the Platform, your violation of these Terms, or your infringement of any third-party rights.

23. Termination

ByDay may suspend or terminate your access to the Platform at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, ByDay, or third parties. You may delete your account at any time through the Dashboard settings.

24. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ghana.

25. Changes to Terms

ByDay reserves the right to update these Terms at any time. We will notify you of material changes via email or a prominent notice on the Platform. Continued use of the Platform after such notice constitutes your acceptance of the revised Terms.

26. Contact Us

If you have any questions about these Terms, please contact us at info@bydaygh.app.